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Advantage, Engineered.

Your next competitor already has digital workers on its org chart.

Your business will probably be attacked by someone with a fresh, different business model, full of digital workers on the org chart, producing a much better EBITDA than yours. It is already happening. SFI understands the game, plays it, and can help you now. Not theory. Practice.

We do not sell AI. We bring digital workers with skills that already exist and are already trained, put them on your org chart next to your team, and stay until they run.

Disruption comes from business models that already have digital workers built into their org chart.

Track record

  • 1993In Colombia since then, in the United States since 1999
  • Every bankin Colombia bought our banking self-service
  • 100,000+transactions a day, 24x7, with the effectiveness of an in-branch transaction
  • 3xbetter served, in our customers' words
  • IBM · NCRour allies, the leaders of the time

What we do

Three fronts. One base: the digital worker we bring.

Every front starts with a digital worker that already has the skills and is already trained. We put it on your org chart, give it a job, rules and a boss, and measure it.

01 · Demand

Demand generation, with Marketing Automation.

A digital SDR finds companies that look like your best customers, qualifies them, researches each one, writes to them about their business and follows up every day. A strategist decides who we talk to, what we say and when a conversation goes to a person. You get qualified leads, and you stop being the only salesperson.

02 · Front end

Customer service, 7x24.

Digital workers serve your customers on every channel, 7x24: WhatsApp, web chat, phone and email. They answer at once, know your products and your rules, and hand the case to a person with the context ready. Much better than in person, at any hour.

03 · Back office

Back office, with Pantera AI.

Micro digital workers learn one manual process each, run it every time and leave evidence of what they did. Manual operations become autonomous; your people review the exceptions. We are Premier Implementation Partner of Pantera AI.

Cases

Four decades of changing the model, not just the technology.

Banking self-service sold to every bank in Colombia, allied with IBM and NCR. The billing system Celumovil went live with, built from scratch. And Nalco Chemical, today part of Ecolab.

See the cases →

How we work

Four stages, in that order.

Executive conversation

45 minutes, at no cost, with the decision-maker.

Strategic assessment

About two weeks. A map of information, decisions and opportunities.

Implementation

Your first digital workers on the job, with skills that already exist and are already trained. One process, one owner, one metric. You buy the result, not the tools.

Monthly service

Operating base, evolution, and a partner watching for the next advantage.

Get started

A 45-minute conversation, at no cost, with the decision-maker.

We work with hands-on owner-CEOs of companies in any sector, in South Florida and beyond, and with companies that move between Miami and Latin America. We are not built for large corporations.